Shipping & Returns

Shipping Policy

Shipping

Free shipping from €60.
I ship both domestically and to a select number of European countries. Shipping times depend on your location. Please contact K&B in advance if you would like an estimation of the costs of express shipping.

Customs
Please note that international recipients are responsible for duties and taxes upon delivery.

Tracking

If you have a PostNL package marked as delivered but haven't received it, please contact your local mail facility.

Local Pickup
If you live locally you can pick up your order at the studio in Haarlem, just select the Local Pick Up option at Shipping. 
An email will be sent when your order is ready for pickup. Your order will generally be ready within 1 day if placed during regular store hours, otherwise the next business day.

What about your packaging?

As much as possible recycled materials are used. This is an ongoing endeavor to make sure that the item you bought is safely shipped and the material is safe for the environment. I urge you to re-use the packaging if you can.

Return & Refund Policy

What is your Return policy?
I really want you to be happy with your order!

That's why I take clear photos of the products and add a very detailed description (material, size, weight etc) of the items. If you have any questions you can always contact me before you order, I'm happy to help!

Most of the items in the shop are fragile. I carefully wrap them and make sure that they don't break on their journey. 

Shipping these items back and forth is not ideal. Customers will be able to return the items within 2 weeks. Make sure to ship the item safely. Shipping cost, damages or breakage cost is to be paid for by the customer.

In the unlikely case that a piece is damaged during shipping, please keep the package and send us an email with photo of the damaged piece and packaging within 24 hours upon receiving.

 

 I will always try to solve the problem.

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